FAQ
What is the fabric weight and quality?
All Artistic pieces are made from 260gsm heavyweight premium cotton. This means the fabric is thick, structured, and substantial — noticeably heavier than most high street alternatives. It holds its shape, washes well, and only gets better with wear.
What does "garment washed" mean?
Garment washing is a finishing process where the completed piece is washed and treated after construction — not before. This gives each piece its signature faded, worn-in character from day one. It also means the garment has already gone through its main shrinkage cycle, so what you receive is what you keep.
How does the fit run?
Our pieces are cut with a boxy, oversized fit. They are true to size — meaning if you want the oversized look as shown, order your normal size. If you prefer a slightly more relaxed fit, size up. Our model is 6'1" and wears a size M for reference. For full measurements, see our Size Guide.
Do you ship internationally?
Yes. We ship worldwide from our fulfillment centres in Portugal and China. Your order will be dispatched from whichever warehouse is closest to you or has your item in stock. Delivery times and shipping costs are calculated at checkout.
How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery times vary by destination and are shown at checkout. You will receive a tracking number as soon as your order ships.
Is shipping free?
Yes — we offer free standard shipping on all orders over €150. Orders below €150 will have shipping costs calculated at checkout.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, with all tags attached and in their original undamaged packaging. Return shipping costs are covered by the customer. Please contact us before sending anything back.
Can I exchange for a different size or colour?
We do not process direct exchanges. To get a different size or colour, return your original item for a refund and place a new order for the item you want. This is the fastest way to ensure you get exactly what you need.
How do I care for my Artistic pieces?
Machine wash cold (30°C), inside out, with similar colours. Do not tumble dry — lay flat or hang to dry. Do not iron directly on the embroidered logo. Following these steps will keep the garment wash effect and fabric quality intact for much longer.
What payment methods do you accept?
We accept all major debit and credit cards through Shopify Payments, as well as PayPal. All transactions are encrypted and processed securely.
I haven't received my order — what do I do?
If your order hasn't arrived within the estimated delivery window, first check your tracking link from your shipping confirmation email. If the issue persists, contact us at info@artisticwear.store with your order number and we will resolve it promptly.